Open Universities Australia is a nonprofit marketplace for higher education across Australia that I lead the usability experience.
As the lead UX designer at Open Universities Australia, I often wear many hats but my focus is always to ensure that the product teams are creating value for the customer.
Gathering early input and validation from customers to save time and increase confidence. With a cadence of talking to custmers every four days, created empathy and radically improved the perception of how easy it is to work with Open Universities Australia.
I helped a not for profit charity provide scrubs (uniforms) for healthcare heroes in response to COVID-19. By creating a website that matched local volunteers with healthcare workers who needed scrubs.
We finished up making over 6,500 free scrubs for healthcare workers across Australia with the help of over 3,000 volunteers and generous donors.