Designing for clarity when everything is uncertain
Work with me at Open University Australia
- Open Universities Australia is a nonprofit marketplace for higher education across Australia that I lead the usability experience.
- As the lead UX designer at Open Universities Australia, I often wear many hats but my focus is always to ensure that the product teams are creating value for the customer.
- Gathering early input and validation from customers to save time and increase confidence. With a cadence of talking to custmers every four days, created empathy and radically improved the perception of how easy it is to work with Open Universities Australia.
Supporting our healthcare heroes
- I helped a not for profit charity provide scrubs (uniforms) for healthcare heroes in response to COVID-19. By creating a website that matched local volunteers with healthcare workers who needed scrubs.
- We finished up making over 6,500 free scrubs for healthcare workers across Australia with the help of over 3,000 volunteers and generous donors.
Continuous discovery & Opportunity solution tree
Caitlin Blackwell gave a Product Anonymous talk at RMIT on Continuous Discovery in June 2019. Her talk was about her work as acting Head of Product for the candidate experience at SEEK…